1． Retention of personal information
In the course of providing services to you, we will obtain certain necessary personal information from you. Further, we may retain some of the personal information collected, which may include:
・ Basic/general information (name, address, phone number, etc.)
・ Payment information (credit card number, expiry date, etc.)
・ Past service usage information (usage status of facilities, food/drink preferences, purchase status of goods, etc.)
・ Health and physical trait related information (such as special assistance, food allergies or restrictions, etc.)
2． Purpose of use of personal information
We collect personal information to communicate with you and to provide our services to you. We may also use your personal information for the following purposes:
・ Providing information related to our products, services and campaigns, etc.
・ Requesting for feedbacks for the services provided
・ Requesting for participation in surveys
・ Providing special offers
・ Tabulating/analyzing data for assessing for purpose of continuous improvement and development of our services
3． Obtaining consent
We will obtain the following consent for the treatment of your personal
・ Your consent for the purpose and scope of processing personal information, at the time of check-in or when submitting accommodation application forms on booking websites, etc.
・ Parent/Guardianʼs consent in the event that you/the customer is a minor.
4． Outsourcing of personal information to third parties
We may entrust all or parts of operations related to processing of your personal information, as and when required, to third parties such as our affiliated spa operating company, business operators and service providers. In such cases, we will ensure selection of third parties based on our standards and execute a nondisclosure agreement before outsourcing any personal information.
5． Transfer of personal information to third countries
6． Retention period
We will retain your personal information only for as long as deemed necessary to accomplish its purpose. Following the retention period, we will take measures to erase or anonymize personal information in a safe manner within a reasonable period of time.
7． Your rights
You have the following rights with regard to your personal information retained
・ Right to access: Right to access including the right to obtain confirmation regarding whether and where your personal information was/is being processed.
・ Right to rectification: Right to request for rectification of inaccurate information concerning you.
・ Right to erasure: Right to request for erasure/deletion of your personal information.
・ Right to restriction of processing: Right to request to restrict or limit the ways in which we use your personal information.
・ Right to object: Right to object the processing of your personal information.
・ Right to portability: Right to receive your personal information in a structured, commonly used and machine-readable format and right to transmit such data to another controller without any hindrance from us.
8． Withdrawing consent
You can choose to withdraw consent to our processing of your personal information at any time. Withdrawing consent shall not affect the legality of the use of personal information based on the consent obtained before the withdrawal.
9． Lodge a complaint with a supervisory authority
We will provide a response within one month of your request related to your rights (as per clause 7 above). If we are unable to deliver a response within a month, we will contact you with request for an extension period and provide reasons thereof, where such extension period shall not exceed a period of more than two months. If there is no contact from us within one month of your request, you may lodge a complaint with a supervisory authority.
10． Impact of not providing personal information
You are not forced or obligated to provide us with your personal information. You have the right to choose not to provide your personal information. However, if you choose not to provide your personal information, including basic/general personal information, we may not be able to book you an accommodation, or our services may be limited.
11． Profiling of personal information
We will not subject your personal information to automated individual decisionmaking, including profiling for market or any other purposes.
13． In case of data breach
In the unlikely event such as breach of your personal information, we will contact you immediately. We will take appropriate measures to secure information and suspend our systems temporarily, if necessary, or promptly disclose the event on our website.
14． Contact us
For any further questions or inquiries regarding your personal information with us, please contact us at the following:
Prior to the opening (~ March 15, 2021)
Department: Fauchon hotel Kyoto Pre-opening office, Hotel W Management, Inc.
Address: Sanjyo-Suzuki Building 6th Floor, 94 Ohashicho Higashiyama-ku, Kyotoshi,
Kyoto-fu 605-0009, Japan
After the opening (March 16, 2021 ~)
Department: Accommodation Department, Fauchon Hotel Kyoto
Address: 406 Kawara-machidori Matsubara-sagaru Namba-cho, Shimogyo-ku,
Kyoto-shi, Kyoto-fu, 600-8027, Japan